Every order ships with a tracking number. Here is exactly where to find yours, and what happens at every step.
Find your order status
The fastest way: open your order confirmation or shipping confirmation email and click View your order. That page shows the live status and carrier tracking for your exact order.
No email at hand? Sign in here with just your email address. We send you a one-time code, no password needed, and your account lists every order with its live tracking.
What happens after you order
- Order confirmed. A confirmation email reaches you within minutes of purchase.
- Packed and handed to the carrier. For in-stock catalog items, your tracking number arrives by email as soon as the shipping label is created, usually within 1 to 2 business days. For custom or made-to-order items, tracking is sent once fabrication is complete — please refer to the lead time shown on the product page.
- On the way. For in-stock catalog items, delivery takes 5 to 8 business days in total. The tracking link updates at every carrier scan.
- Delivered. The tracking page marks your order as delivered. If anything looks off, we are one email away.
Common questions
When do I get my tracking number? For in-stock catalog items, within 1 to 2 business days of ordering, by email. For custom or made-to-order items, tracking is issued once fabrication is complete according to the lead time on the product page. Check your spam folder if you cannot find it.
My tracking has not updated in a while. Carriers sometimes take 24 to 48 hours between scans, especially right after pickup. If nothing moves for 3 business days, write to us and we will chase the carrier for you.
I need to change my delivery address. Email us as soon as possible with your order number. We can update the address any time before the order ships.
We are here to help
Email support@oasiswinecellars.com or call (561) 288-2041 and we will locate your order within one business day.