Shipping policy

Effective Date: August 15, 2026

1. Introduction

Oasis Wine Cellars is owned and operated by Mays Art Design Consulting LLC. This policy explains how we ship orders placed on oasiswinecellars.com.

Summary

Service: Standard Shipping
Price: Free shipping on all orders within the continental United States
Handling time: 1 to 2 business days
Transit time: 5 to 8 business days
Total delivery time: 6 to 10 business days for in-stock catalog items
Custom and made-to-order items: Approximately 4 weeks for fabrication, plus transit. The product page states the lead time and overrides the estimate above.
Destination: Continental United States (lower 48 states)

2. Fulfillment

Products sold by Oasis Wine Cellars are sourced through authorized dealer relationships with the brands we carry, and ship directly from the manufacturer or its distribution facility to your address. Every product carries the full manufacturer warranty.

3. Shipping Destinations

We ship to addresses within the continental United States (the lower 48 states)
We do not currently ship to Alaska, Hawaii, U.S. territories, or international addresses
We cannot ship to P.O. boxes that cannot accept carrier delivery

We plan to add more regions. When we do, this page will be updated.

4. Shipping Costs

Standard shipping is free on all orders shipped within the continental United States. All shipping costs are shown at checkout. There are no hidden fees. Local taxes apply where required by law.

5. Order Handling and Delivery Time

We process orders within 1 to 2 business days. Carrier transit adds 5 to 8 business days, for a total of 6 to 10 business days from the time you place your order. Business days are Monday through Friday, excluding holidays.

Custom-built, made-to-order, and bespoke items require approximately 4 weeks for fabrication before they ship. Where an item needs additional time, the product page states the lead time and that note overrides the general timing above.

6. Shipping Methods and Carriers

Orders ship via trusted national carriers, including USPS, UPS, FedEx, or comparable freight services depending on destination and package size. Large-format cabinets and refrigeration units ship by freight, and the carrier will contact you to schedule delivery.

Tracking. Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance. Shipments are insured against loss or damage in transit.

7. Delivery Issues

Delayed or lost packages. If your delivery exceeds the 6 to 10 business day window, email support@oasiswinecellars.com or call 561-288-2041.

Marked delivered but not received. Confirm your shipping address, check with neighbors or building management, then contact us so we can open a trace with the carrier.

Damaged packages. Photograph the packaging and the item, and contact us within 7 days of delivery. We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery with your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Damage or defects must be reported within 7 days of delivery. Return shipping is prepaid by us for defective, damaged, or incorrect items. For change-of-mind returns, the customer pays return shipping and a 25% restocking fee applies. Approved refunds are issued to the original payment method within 7 business days of our receiving the return. See our Return and Refund Policy for full details.

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly. If a package is returned to us due to an address issue, we will contact you to arrange reshipment and any applicable reship fee.