Every product sold by Oasis Wine Cellars is covered by the manufacturer's warranty for that brand. We are an authorized dealer for every brand we carry, which means your purchase is registered through an authorized channel and your warranty is honored by the manufacturer.
Coverage, duration, and exclusions are set by each manufacturer, not by Oasis Wine Cellars. Terms vary by brand and by product. Where a product page states a warranty length, that figure refers to the manufacturer's coverage for that specific item.
If you would like the full written warranty terms for a specific product before you buy, email support@oasiswinecellars.com and we will send them to you.
RediCellar — Lifetime Warranty
RediCellar wine cellar storage systems are covered by a lifetime warranty provided by RediCellar against defects in materials and workmanship. This warranty is extended to the original purchaser and is non-transferable.
What is covered: Structural defects in the wood components and assembly hardware that affect the function or integrity of the storage system under normal use.
What is not covered: Normal cosmetic variation in natural wood, finish changes due to environmental conditions (humidity, light exposure), damage from improper installation or modification, and damage caused by misuse or neglect.
How to claim: Contact us at support@oasiswinecellars.com with your order number, photos of the issue, and a description of the defect. We will open the claim with RediCellar on your behalf and coordinate the resolution.
Goguette by EuroCave — 5-Year Manufacturer Warranty
Goguette wine storage units are covered by a 5-year manufacturer warranty provided by EuroCave against defects in materials and workmanship.
What is covered: Manufacturing defects affecting the function of the unit, including compressor and cooling system components, under normal residential use.
What is not covered: Damage from improper installation, power surges, misuse, or modifications. Cosmetic wear and consumable components are excluded unless otherwise stated by EuroCave.
How to claim: Contact us at support@oasiswinecellars.com with your order number, a description of the issue, and photos or video where relevant. We will coordinate the claim with EuroCave on your behalf.
All Other Brands
All other products sold by Oasis Wine Cellars carry the manufacturer's standard warranty for that brand and product. Contact us for the specific warranty terms for any product before you buy.
How to make a warranty claim
- Email support@oasiswinecellars.com with your order number, the product, a description of the issue, and photos or video where relevant.
- We verify your purchase and open the claim with the manufacturer on your behalf.
- The manufacturer determines the resolution, which may be a repair, replacement parts, or a replacement unit.
- We coordinate the claim through to completion and keep you updated.
You do not need to contact the manufacturer yourself. We handle warranty claims for anything purchased through us.
What manufacturer warranties generally do not cover
- Damage that occurred in transit. That is handled under our Return and Refund Policy and must be reported within 7 days of delivery.
- Damage from misuse, neglect, improper installation, or power surges.
- Normal cosmetic wear, including finish variation in natural timber.
- Products that have been modified or serviced by an unauthorized third party.
- Consumable parts and accessories, unless the manufacturer states otherwise.
Warranty and returns are separate
A warranty covers a defect that appears after you have taken delivery and put the product into use. A return covers an item that arrived damaged, defective, or incorrect, or that you decide not to keep. See our Return and Refund Policy for return windows and conditions.
Contact
- Email: support@oasiswinecellars.com
- Phone: 561-288-2041
- Address: Oasis Wine Cellars, 7 Royal Palm Way PH 608, Boca Raton, FL 33432-8725, United States
Hours: Monday to Friday, 9am to 5pm EST